Security

Overview

Rock Content respects our customers’ privacy and keeping our customers’ data protected at all times is our highest priority.

This security policy provides a high-level overview of the security practices put in place to achieve that objective.

Have questions or feedback? Feel free to reach out to us at [email protected] Our security.txt can be accessed here.

Dedicated Security Team

Our security team is comprised of security experts dedicated to improving the security of our organization. Our employees are trained on security incident response and are on call 24/7.

We have a Data Protection Officer (DPO) dedicated to meeting security and privacy demands, and our Tech Leads and Heads of Engineering are committed to safety best practices.

Cloud Infrastructure

All of our services run in the cloud. We don’t host or run our own routers, load balancers, DNS servers, or physical servers. Our service is built on Amazon Web Services. They provide strong security measures to protect our infrastructure and are compliant with most certifications. You can read more about their practices here:

  • AWS

Data Center Security

Our data center is located in the United States. It is a Tier IV, PCI DSS, and ISO 27001 compliant facility. Our servers are physically separated from other data center customers.

The data center facilities are protected 24/7 with different security measures (guards, CCTV, electronic access control, etc.). Monitoring and alerting is in place for security breaches, power, HVAC, and temperature.

Network Level Security Monitoring and Protection

Our network security architecture consists of multiple security zones. We monitor and protect our network, to make sure no unauthorized access is performed. We accomplish this by using:

  • A virtual private cloud (VPC), a bastion host or VPN with network access control lists (ACL’s), and no public IP addresses.
  • A firewall that monitors and controls incoming and outgoing network traffic.
  • An Intrusion Detection and/or Prevention technologies (IDS/IPS) solution that monitors and blocks potential malicious packets.
  • IP address filtering.
  • A Web Application Firewall (WAF) provided by CloudFlare and StackPath.

DDoS Protection

We use Distributed Denial of Service (DDoS) mitigation services powered by an industry-leading solution.

Data Encryption

Encryption in transit: All data sent to or from our infrastructure is encrypted in transit via industry best- practices using Transport Layer Security (TLS). You can see our SSLLabs report here.

Encryption at rest: All our user data (including passwords) is encrypted using battled-proofed encryption algorithms in the database.

Data Retention and Removal

We retain your usage data for a period of 90 days after your trial. All data is then completely removed from the dashboard and server.

Every user can request the removal of usage data by contacting support. Read more about our privacy settings at rockcontent.com/legal/privacy-policy/.

Business Continuity and Disaster Recovery

We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted.

Application Security Monitoring

  • We use a security monitoring solution to get visibility into our application security, identify attacks, and respond quickly to a data breach.
  • We use technologies to monitor exceptions, logs, and detect anomalies in our applications.
  • We collect and store logs to provide an audit trail of our applications’ activity.
  • We use monitoring such as open tracing in our microservices.

Application Security Protection

  • We use a runtime protection system that identifies and blocks OWASP Top 10 and business logic attacks in real-time.
  • We use security headers to protect our users from attacks. You can check our grade on this security scanner.
  • We use security automation capabilities that automatically detect and respond to threats targeting our apps.

Secure Development

We develop following security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:

  • Developers participate in regular security training to learn about common vulnerabilities and threats.
  • We review our code for security vulnerabilities.
  • We use Vulnerability Assessment software for non-human pentest.
  • We regularly update our dependencies and make sure none of them have known vulnerabilities.
  • We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase.
  • We use Dynamic Application Security Testing (DAST) to scan our applications.
  • We rely on yearly third-party security experts to perform penetration tests of our applications.

Responsible Disclosure

We encourage everyone that practices responsible disclosure and complies with our policies and terms of service to participate in our bug bounty program.

Please avoid automated testing and only perform security testing with your own data. Please do not disclose any information regarding the vulnerabilities until we fix them. Rewards are done at our discretion depending on the criticality of the vulnerability reported.

You can report vulnerabilities by contacting [email protected]. Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules.

Coverage:

  • *.rockcontent.com


Exclusions:

  • rockcontent.com/blog
  • docs.rockcontent.com
  • status.rockcontent.com
  • support.rockcontent.com


Accepted vulnerabilities are the following:

  • Cross-Site Scripting (XSS)
  • Open redirect
  • Cross-site Request Forgery (CSRF)
  • Command/File/URL inclusion
  • Authentication issues
  • Code execution
  • Code or database injections


This bug bounty program does NOT include:

  • Logout CSRF
  • Account/email enumerations
  • Denial of Service (DoS)
  • Attacks that could harm the reliability/integrity of our business
  • Spam attacks
  • Clickjacking on pages without authentication and/or sensitive state changes
  • Mixed content warnings
  • Lack of DNSSEC
  • Content spoofing / text injection
  • Timing attacks
  • Social engineering
  • Phishing
  • Insecure cookies for non-sensitive cookies or 3rd party cookies
  • Vulnerabilities requiring exceedingly unlikely user interaction
  • Exploits that require physical access to a user’s machine

How to Report a Vulnerability

Please email us directly at: [email protected].

Responsible Disclosure: We would like to keep Rock Content safe and secure for everyone. If you have discovered a security vulnerability we would greatly appreciate your help in disclosing it to us in a responsible manner.

Publicly disclosing a vulnerability can put the entire Rock Content community at risk. If you have discovered a possible vulnerability we would greatly appreciate you emailing us at [email protected] We will work with you to assess and understand the scope of the issue and fully address any concerns. Any emails are immediately sent to our engineering staff to ensure that issues are addressed rapidly. Any security emails are treated with the highest priority as the safety and security of our service is our primary concern.

User Protection

2-factor authentication
We provide a 2-factor authentication mechanism to protect our users from account takeover attacks.

Account takeover protection
We protect our users against data breaches by monitoring and blocking brute-force attacks.

Single sign-on
Single sign-on (SSO) is available using your Google account.

Role-based access control
Role-based access control (RBAC) is offered on all our accounts and allows our users to define roles and permissions.

Compliance

SOC2
Our company is SOC 2 Type 2 certified, which means that an independent auditor has evaluated our product, infrastructure, and policies, and certifies that we meet or exceed specific levels of controls and processes for the security of user data.

EU-U.S. and Swiss-U.S. Privacy Shield
Our company conforms with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks for regulating data privacy between the European Union and the United States.

Privacy (GDPR/LGPD)
We are compliant with the General Data Protection Regulation (GDPR) and Lei Geral de Proteção de Dados (LGPD). The purpose of GDPR/LGPD is to protect the private information of EU/Brazilian citizens and give them more control over their personal data. Contact us for more details on how we comply to GDPR/LGPD.

Payment Information

All payment instrument processing is safely outsourced to Stripe, which is certified as a PCI Level 1 Service Provider. We don’t collect any payment information and are therefore not subject to PCI obligations.

Employee Access

  • Our strict internal procedure prevents any employee or administrator from gaining access to user data. Limited exceptions can be made for customer support.
  • All our employees sign a Non-Disclosure and Confidentiality Agreement when joining the company to protect our customers’ sensitive information.

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